Shipping & Returns Policy
1. WHEN WILL I RECEIVE MY ORDER?
We aim to ship all orders within 1–2 working days of the order date. Orders placed over weekends or bank holidays will be dispatched on the next working day. You will receive an email notification once your order has been shipped. Please allow 2–4 business days for delivery after shipment.
2. DO YOU SHIP INTERNATIONALLY?
No, we currently ship only within the UK.
3. HOW MUCH IS POSTAGE?
Postage and packaging within the UK is £4 for small parcels and £6 for large parcels.
4. CAN I RETURN MY ORDER?
Due to the nature of herbal medicine, we cannot accept returns once a product has been opened, as this poses a risk of contamination.
5. CAN I CANCEL MY ORDER?
Once your order has been processed, it cannot be canceled as it will already be on its way to being shipped. However, if you email us at hecnaclinic@gmail.com within 12 hours of placing your order, we may be able to cancel it in time.
6. WHAT TYPES OF PAYMENTS DO YOU ACCEPT?
We accept all major credit and debit cards, including Mastercard, Visa, and American Express.
7. HOW CAN I FIND OUT WHICH PRODUCT IS BEST FOR ME?
If you’re unsure about which product suits your needs, please contact us at hecnaclinic@gmail.com. We’re happy to assist you!
For questions or concerns regarding Shipping & Returning Policy, please contact us at via email.